by Karl James & Company | Dec 28, 2020 | Corporate Reputation, crisis, karl james blog, Uncategorized
The following are real-life crisis management methods and messaging used by Karl James & Company to disarm an unrelenting, upset customer who took unfounded complaints to social media and beyond. Prior to our involvement, the attacks on this retailer went on for...
by Karl Robe | Jul 13, 2020 | karl james blog
There are businesses yet to experience an employee infected by COVID-19. Our agency principal recently met with a construction contractor, with hundreds of staff, facing its first positive coronavirus case. “With troves of misinformation circulating, it’s...
by Karl James & Company | Jun 15, 2020 | karl james blog
We learn a lot from our clients. We apply those lessons learned across industries. Conversely, our clients learn a lot from us. Our clients benefit from our voracious appetite for devouring what’s moving the world. Hence, the tagline on this series Coronavirus Crisis...
by Karl James & Company | Apr 24, 2020 | karl james blog
The most common refrain in branding initiatives leading up to the COVID-19 global pandemic was, “It’s our people who make us different.” If this is true, you best be thinking about how you’re going to help those valuable people get through this coronavirus crisis. The...
by Steve Stark | Aug 11, 2017 | Blog, Public Relations
Executives of all stripes can benefit from this recent article on threats and opportunities involving reputations written by strategic communications counselor Karl Robe for On Balance magazine. Entitled ‘Is Reputation More Valuable Than Money,’ the article discusses...
