by Karl James & Company | Oct 20, 2014 | Blog, Branding, crisis, digital marketing, Executive Communication, Karl James Services, Public Relations, social media
A national retailer client of Karl James faced relentless online criticism from a consumer with a record of shaking down businesses on social media. The consumer turned to Facebook with baseless claims to secure compensation. All attempts to resolve the issue were...
by Karl James & Company | Oct 13, 2014 | Blog, Branding, crisis, Executive Communication, Karl James Services, Media Coaching, Public Relations
How could the gender-gaffe on pay equity made by Microsoft (MSFT) CEO Satya Nadella present an opportunity? Within all public relations crises, opportunities exist. It’s a matter of taking the actions that allow for those opportunities to become reality. If handled...
by Karl James & Company | Oct 7, 2014 | Blog, Executive Communication, Karl James Services, Media Coaching
Executive communication is learned. This clearly was on display at a recent health care forum with multiple speakers addressing a conference room full of executives. Of all the speakers, only one stood out. As these speakers were judged against one another, so too are...
by Karl James & Company | Oct 2, 2014 | Blog, Branding, crisis, Executive Communication, Karl James Services, Media Coaching, Public Relations
This is the second in a series of observations about the public relations efforts by the Ferguson Police Department, specifically Police Chief Tom Jackson, following the officer-involved shooting of Michael Brown. Read the first installment here. Few executives are...
by Karl James & Company | Sep 30, 2014 | Blog, Branding, crisis, Executive Communication, Karl James Services, Public Relations
What’s truly motivating Ferguson Police Chief Tom Jackson’s recent public relations gambit to apologize to residents of Ferguson, Missouri? We can only speculate. Perhaps re-election by an angry electorate. Perhaps genuine commitment to repair a ripped community...
by Karl James & Company | Sep 23, 2014 | Blog, Branding, digital marketing, Executive Communication, Karl James Services, Public Relations, Services, social media
Much is being made of international terrorist organization ISIS’ superior use of social media and video. The same can be said for the Arab Spring in Egypt and the brand backlash against domestic violence among NFL players. What most pundits mischaracterize, however,...
